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PARENTHANDBOOKWelcometoourService.TheParentHandbookoutlinesimportantinformationyouwillneedtobeawareofwhileyouareapartofourCentre.Itisimportantthatyoureadoverthisbookletandaskquestionsaboutmattersyoudonotunderstand.YouwillfindaformatthebackofthisbookletwhichyoumustsignandreturntotheCentretoindicatethatyouhavereadtheinformationinthisbookletandyourenrolmentpack.OurCentrehasanOpenDoorPolicy-YouandyourfamilyarewelcometovisittheServiceatanytime.Allourpoliciesareavailableinthepolicyfolderintheoffice.Pleasefeelfreetolookandprovidefeedbackonourpoliciesatanytime.FilePathHOBBQA6ParentHandbookV14.10Page1BrightBeginningsChildrensCentre HANDBOOKCONTENTSPage3OurPhilosophyCentreGoalsPage7AbsenteeismPage7AllergiesPage7BirthdaysPage8ChildCareBenefitInformationPage8ChildCareRebatePage8ChildProtectionInformationPage8CommunicatingwithstaffPage9CommunityLinksPage9CustodialOrdersPage10DeliveryandcollectionofchildrenPage10BehaviourManagementPracticePage10EmergenciesAccidentsPage10EnrolmentProcedurePage10EquityandSocialJusticePolicyPage11EvacuationproceduresPage11ExcursionsPage11FeesPage12GrievancewiththeCentrePage12GuidelinesforvisitorsPage12HoursofoperationPage12HygienePage13Illness-symptomsPage13ImmunisationPage13LatePolicyPage14MealsandnutritionPage14MedicationPage15WHSissuesPage15OrientationPage15PartnershipwithParentsPage15PersonalpropertytoysPage16PriorityofAccessPage16ProfessionalDevelopmentofstaffPage16ProgrammingPage16RestandsleepprocedurePage16SunprotectionPage17TerminationofcarePage17TransitionsPage17WaitinglistsPage18WhattobringPage19AgeAppropriateTablePage21TipsforparentsfirstdaysFilePathHOBBQA6ParentHandbookV14.10Page2BrightBeginningsChildrensCentre INTRODUCTIONWelcometoBrightBeginningsChildrensCentre.FindinganewEarlyChildhoodServiceforyourchildcanbeadauntingtask.AtBrightBeginningsChildrensCentreouraimistoprovideasecureandhappyenvironmentwherechildrencandeveloptheirintellectualsocialemotionalphysicalaestheticskillstobecomecompetentandconfidentindividualsandforyouasaparentguardiantofeelsafeknowingthatyourchildisreceivingthebestpossiblecare.OurContactdetailsarePh0265577711Fax0265577713Emaildirectorbrightbeginningscc.com.auWebsitewww.brightbeginningscc.com.auOpeningTimes7.15am-5.45pm52WeeksperyearOURPHILOSOPHYBrightBeginningsChildrensCentrepromotesthevalueofchildhoodasatimewhenchildrenascapablelearnersandco-constructorsbeginandcontinuetheirlifejourney.Thisisinclusiveofrespectingandembracingdiversityandencouragingopencollaborationandbelongingforallparticipants.Childhoodisatimeforchildrentodiscoverwhotheyareandhowtheyfitintotheworld.Essentialtothisisthefreedomtoexplorebeachildandtobeprotected.BrightBeginningsChildrensCentreaimstoprovidechildrenwithopportunitiestothriveandwhollyparticipateinlearningthroughguidancerelationshipsandresourcesmaximizingeverychildspotential.Thiswillbeachievedthroughaninclusiveandrespectfulcurriculumandopenlearningenvironments.WeValueChildrenandChildhoodProvidingplayasthemosteffectivevehicleforlearningintheearlyyears.Thereforeprovidinglearningcentresinresponsetotheinterestsandstrengthsofchildrenwherechildrenplaytolearnastheycreateconstructproblem-solvepracticediscoverimproviseimagineexperimentresearchandhypothesise.Providingalearningenvironmentforchildrentoengageinmeaningfulplaywhichisintriguingandaestheticallypleasingonewhichinvitesandcultivatescuriosityimaginationandconfidence.Providingasupportedlearningenvironmentwheretheroutinesandcurriculumareflexibleandencouragechildrensautonomyandrecordsofindividualachievements.Presentinganeducationalcurriculumwhichfostersindividualcapabilitiesandpotentialfrominfancyonwards.Providingopportunitiestoengageandparticipateasco-constructorsinplayandlearningexperienceswithinasocialcontext.ProvidingopportunitiesforchildrentobeempoweredasactiveandinformedcitizensFilePathHOBBQA6ParentHandbookV14.10Page3BrightBeginningsChildrensCentre toembraceandrespectdiversityandindividuality.Provisionofacurriculumwhichisfoundeduponchildrensstrengths.Wevalueandbuildoneachchildsstrengthsskillsandknowledgetoensuretheirmotivationandengagementinlearning.Educatorsassessanticipateandscaffoldthechildslearningthroughopen-endedquestioningprovidingfeedbackguidancechallengingtheirthinkingandmakinguseofspontaneousteachablemoments.Providingasenseofbelongingandcomfortinanurturingenvironmentprovidingchildrenwithconsistentemotionalsupporttrustandguidancetoassistchildrentodeveloptheskillsandunderstandingstheyneedtointeractpositivelywithotherstodeveloprespectfulsecureandreciprocalrelationshipstolearntoperseveretotakerisksempathisevaluecollaborationandteamworkandinterdependenceaslearners.WeValueFamiliesandCommunityParentsarerespectedastheprimaryandmostsignificanteducatorofthechildthereforeactivelydevelopcollaborativerelationshipswithparentstoensurethecurriculumismeaningfulforeachchild.Positiverelationshipsbetweeneducatorsandparentsleadtomoresecureandeffectiverelationshipswiththechild.Aspartnersinprovidingtheoptimumcareandeducationofchildren.Providingopportunitiesforfamiliestoexchangerelevantinformationpertinenttothecareandeducationoftheirchild.Presentingopportunitiestofamiliesandcommunitytodeveloppartnershipswhichencouragesandfosterscollaboration.Providingsupportforfamilieswhichencompassesandacknowledgesrespectfortheirvaluesbeliefsandchild-rearingpractices.Providinginformationaboutandopportunitiestocollaborateinthedevelopmentandreviewofthecentrephilosophylearningcurriculumpoliciesprocedurespracticesandgoals.WeValueStaffReflectivepracticepromotesongoinglearning.Bygatheringinformationwegaininsightstosupportinformandenrichdecisionmakingaboutchildrenslearning.Wecontinuallyseekwaystobuildprofessionalknowledgeanddeveloplearningcommunities.Respectingtheirprofessionalskillsknowledgeandexperience.Supportingandrespectingtheirdiversevaluesbeliefsandprofessionalpractices.Providingsupportandopportunitiestofurtherdevelopandenhanceskillsandknowledgethroughprofessionaldevelopmentactivities.Providingsupportresourcesandopportunityforcollaborationtoenablethedevelopmentandimplementationofcurriculumandcarepractices.Engaginginanopenandhonestpartnershipbetweenindividualstaffandteamsbasedonconsultationsupportiveprofessionalrelationshipsandinteractions.ThephilosophyofBrightBeginningsChildrensCentreencompassestheEarlyYearsLearningFrameworkforAustralia.FilePathHOBBQA6ParentHandbookV14.10Page4BrightBeginningsChildrensCentre BEINGEngagingenvironmentsthatembraceindividualitywhilstbeingmindfulofthediversebackgroundsandvaluesofthecommunity.BELONGINGToacommunityofearlychildhoodprofessionalswhoengageinopenandcollaborativepartnershipswithchildrenfamiliesandthewidercommunity.BECOMINGEstablishinglifelongfoundationsforoptimumdevelopmentthroughrelationshipspromotingcreativenessinquisitivenessindependenceandpotentialgrowthasconfidentandactivecitizens.Ourteamofeducatorsandstaffarecommittedtoprovidingchildrenandfamilieswithacoordinatedapproachtoawarmnurturingandengagingenvironmentthatcelebratesdiversityandtherightofeverychildtohaveaccesstohighqualitycareregardlessoftheirindividualneeds.WeunderstandtheimportantroletheServiceplaysinnurturingandeducatingthechildreninourcareandthroughourstaffdevelopmentoflovingrelationshipsbasedontrustandsecurity.Anemphasisisplacedonchildrenandfamiliesreceivinggreaterindividualattentionthroughgoalsettingchildprogressrecordsandfamilyinvolvementincentreplanningandevents.WewillbefollowingtheEarlyYearsLearningFrameworkasperourEducationCurriculumandLearningPolicy.WehaveanidentifiedEducationalLeaderwhoisresponsibleforoverseeingthecurriculumatourCentre.AllEducatorsatourCentrearetrainedandexperiencedinareasofearlyeducationandcare.DuetoourhighstandardandcommitmentofourEducatorsweareabletoprovidedevelopmentalandeducationalcurriculaforeachgroupofchildren.InformationregardingourEducationTeamisondisplayinthecentrefoyer.Wewillusetherelationshipschildrenhavewiththeirfamiliesandcommunitiestobuildthecurriculumworkinginpartnershipwithparentstoensureeachchildsknowledgeideascultureabilitiesandinterestsarethefoundationofourprograms.FilePathHOBBQA6ParentHandbookV14.10Page5BrightBeginningsChildrensCentre EarlyYearsLearningFrameworkLearningEYLFLearningOutcomesOutcome1ChildrenhaveastrongsenseofidentityOutcome2ChildrenareconnectedwithandcontributetotheirworldOutcome3ChildrenhaveastrongsenseofwellbeingOutcome4ChildrenareconfidentandinvolvedlearnersOutcome5ChildrenareeffectivecommunicatorsIfyourchildsEducatorfeelsthereisanareaofconcerntheywillinformyouandadvisewherehelpmaybesoughte.g.speechtherapist.Itisalwaysyourdecisiontofollowthisup.EducatorsarewillingtodiscussanyaspectoflearninganddevelopmentwithparentsCENTREGOALSPrinciplesandpracticesthatbestsupportourvisionandthedevelopmentalneedsofourchildrenarevaluingthechildasanindividualwithinthecontextofthefamilyandthecommunitysupportingparentsintheirroleasprimarycaregiversandsharinginformationofimportancetobenefitthedevelopmentoftheirchildvaluingplayasamediumforallaspectsofdevelopmentandlearningacknowledgingandsupportingchildrensindividuallearningstylesvaluingtheartsassymbolsystemsthroughwhichchildrendiscoverandexpressmeaningandmakesenseofthemselvesandtheirworldprovidingopportunitiesfordiscoverylearningthroughself-selectedactivitiesandencouragingthedevelopmentofchildrensabilitiestoobserveperceiveexploreinvestigateimagineandproblemsolvevaluingpositivereinforcementofappropriatebehaviourtherebyallowingthechildtodevelopselfdisciplineandparent-supportedvaluesystemsvaluingdailyroutinessuchaseatingtoiletingdressingandrestingasopportunitiesforlearningandsocialdevelopmentandthereforeensuringthatthesetimesareengagingandstimulatingrespectingtheneedsandrightsofchildrentomakechoicesanddecisionsbyempoweringthemtotakeresponsibilityforthefunctioningofpartsofthedailyroutinesprovidingopportunitiesforchildrentodevelopresponsibilitybyencouragingthemintakingcareoftheirenvironmentandmaterialsvaluingtheculturesofthechildrenattendingtheCentrethroughpresentationofrelevantculturalactivitiesrecognisingtheneedforchildrentopracticeskillsandconsolidatetheirlearningbyprovidingopportunitiesforrepetitionofexperiencesandextensionoftheirideasdesigningandestablishinganenrichedenvironmentthatstimulatestheimaginationpromotescreativityandenhancesaestheticdevelopmentandappreciationofnaturevaluingandsupportingstaffintheirworkwithchildrenandfamiliesandintheirownprofessionaldevelopmentbeingresponsivetotheneedsofthecommunityandabidingbytherelevantlawsandFilePathHOBBQA6ParentHandbookV14.10Page6BrightBeginningsChildrensCentre policiesthatrelatetotheprovisionofqualitychildrensservicesUnderlyingtheseprinciplesandpracticesisourunderstandingoftheneedtopromotechildrensindependenceandtheirabilitytoworkco-operativelywithpeersandadultswithinanenvironmentfreeofculturalorgenderbias.ABSENCESChildCareBenefitCCBispaidforupto42absencesdaysforeachchildperfinancialyearacrossallapprovedlongdaycareservicesfamilydaycareservicesin-homecareservicesandspecialisedoutsideschoolhourscareservices.Eachchildreceivesanewsetof42absencedaysatthebeginningofthefinancialyear.Absencedayscannotbeclaimedbeforeachildhascommencedcareorafterachildhasceasedcare.Onceachildhasreachedthe42daylimitCCBcannotbeusedtoreducethefeeschargedinthatfinancialyear.Ifyourchildisabsentduetoillnessandamedicalcertificatecanbeprovidedoryoucanprovidealetterfromyouremployerforarostereddayofftheseabsenceswillnotbeincludedinyourchildstotal.RefertotheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRforinformationaboutAllowableAbsences.Asisthecasewithmostchildcarecentressickdaysandpublicholidaysmustbepaidfor.YouwillhoweverbeentitledtoaMakeUpDayforanyPublicHolidayswhichcanbeusedatalaterdatedependentoncentreavailabilityforthatgivenday.Sickdaysdonotattractamake-upday.Pleasenotemake-updaysneedtobeusedinthecalendaryearthattheyareaccruedandcanonlybeusediffeesareuptodate.PleaseensurethatallabsencesaresignedforsoastoremaineligiblefortheCCBandfeesareupdatetoformake-updays.ALLERGIESForyourchildtoreceivethebestpossiblecareisitimportanttocommunicatetothecentreanyknownallergiesthatyourchildsuffersfrom.YouwillbeprovidedwiththeopportunitytodetailallallergiesbywayofanAllergyPlanthatwillbegivenoncommencement.Itisyourresponsibilitytoensurethattheinformationatthecentreremainsup-to-dateatalltimes.BIRTHDAYSBirthdaysareanimportanttimeinachildslifeandwewelcometheopportunitytobeapartofsuchahappyday.Aswellaspeopleclosetothechildattendingthecentretocelebratethedaypleasefeelfreetobringabirthdaycakeorindividualcupcakestothecentre.Pleaseinformthecentreifyoudointendtobringacakealongsowecanensurethatallchildrenarecateredforincludingthosewithallergiesspecialdietaryrequirementsandculturalorreligiousbeliefs.FilePathHOBBQA6ParentHandbookV14.10Page7BrightBeginningsChildrensCentre CHILDCAREBENEFITANDCHILDCAREREBATEChildCareBenefitCCBisapaymentmadetofamiliestoassistwiththecostsofchildcare.Allfamiliesexceptnon-residentsareeligibleforsomeportionofCCBfeereduction.TheFamilyAssistanceOfficewillassessparentstaxableincomeandascalewillbeusedtodeterminetheamountofassistanceeachfamilywillreceive.TheassistancemaybeclaimedatareducedServicefeeorattheendofthefinancialyear.FamiliesarerequiredtocompletetheCCBInformationsectionontheenrolmentformfullfeeswillapplyuntilthisinformationisreceivedandconfirmedbytheFamilyAssistanceOffice.YouwillneedtoprovideourcentrewithyourchildsdateofbirthyourchildsreferencenumberCRNparentsdateofbirthparentsreferencenumberCRNTheChildCareRebatecovers50ofoutofpocketexpensesuptoamaximumamounteachyear.TheChildCareRebateisnotincometested.IfyouareclaimingChildCareBenefitevenifyourpercentageis0youareeligiblefortheChildCareRebateifyoumeetaworkstudytest.Thiscanbeclaimedasaweeklypaymentmadedirectlytothecentreorafortnightlyquarterlyorlumpsumpaymentattheendofthefinancialyeartoyourself.ForfurtherdetailsonCCBorCCRpleasespeaktoourNominatedSupervisororcontactFAOon136150.CHILDPROTECTIONINFORMATIONThecentresaimistopromotesafetyandwellbeingofallthechildrenwithincarewhichiseachchildsHumanRight.Thecentresstaffwillhelpchildrenlearnaboutselfprotectionandtoasksomeonetheytrustforhelpiftheyfeelunsafebycarryingoutprotectivebehaviourprograms.FormoredetailedinformationrelatingtochildprotectionpleaserefertothecentrespolicyChildProtectionandProtectiveBehavioursPolicyandProcedureortheparentinformationsection.COMMUNICATINGWITHSTAFFThecentrehasdevelopedacommunicationplanwhichoutlinestheopportunitiesforyoutoshareinformationaboutyourchildshealthanddevelopmentwitheducatorsandalsooutlinesopportunityforinputandfeedbackoncentreactivities.Throughapartnershipbetweenfamiliesandthechildcarecentrewecanallassistthechildrentoreceivethecareandopportunitiestheyrequirethroughouttheirearlyyearsofdevelopment.ThefollowingoutlinesthewaywecommunicatenewsandeventsatthecentreVerballyatarrivalanddeparturetimes.RegularnewsletterswhichwillbesenthomeviathechildrensindividualpocketsonceamonthorbyemailAmessagesectiononthedaybookwherebriefnotescanbeleftbetweenEducatorsandparents.Anoticeboardwherevariousmessagesandnoticesaredisplayedadvertisingcurrentissuesandupcomingevents.AsuggestioncommunicationboxallowsparentstoleavemoredetailedwrittenFilePathHOBBQA6ParentHandbookV14.10Page8BrightBeginningsChildrensCentre messagesiftheyhaveconcernsorwanttoprovidepositiveornegativefeedback.Thesecanbeanonymousifdesired.OccasionallyEducatorswillaskparentstocompleteshortsurveysinordertomaintainuptodaterecordsandseekparentfeedbackonvarioustopics.Eachfamilywillbeallocatedanindividualpigeonholesinwhichnewslettersaccountsandotherwrittencommunicationwillbeplaced.ItistheparentsresponsibilitytoreadthesenoticesandensuretheyareawareofcurrentissuesandeventsintheCentre.PolicieswillberegularlyreviewedinavarietyofwaysdisplayedinfoyernewsletterstoenableparentcommentonServicepractices.CommunicationandEducators-WhatcanyouexpectfromEducatorsEducatorswillinformfamiliespromptlyandsensitivelyofanyoutoftheordinaryincidentsaffectingtheirchild.sharewithchildrensfamiliessomeofthespecificinteractionstheyhadwiththechildrenduringtheday.provideinformationonchildrenseatingandsleepingpatternsthroughverbalcommunicationkeepanappropriaterecordofjointdecisionsmadewithfamiliesaffectingchildrensprogressinterestsandexperiences.Thesemayincludeneweventsliketoilettraining.Pleasefeelfreeatanytimeinpersonbyphoneoremailtodiscussyourchildsprogressrelationshipinterestandexperiences.COMMUNITYLINKSseebackpageforcontactinformationThecentreworkscloselywithanumberoforganisationswithinthecommunity.TheseincludeorganisationsthataresetuptoassistchildrenandfamiliessuchasEarlyInterventionSpeechTherapistsandCommunityHealth.InadditiontothiswealsohavecontactwithanumberofserviceorganisationswhichincludesomeofthefollowingNSWFireBrigadePoliceAmbulanceandourlocalHospital.Theseorganisationsprovidevaluableverbalandwritteninformationaswellasguestspeakersattendingthecentretogivespecialisedtalks.COURTORDERSThecentremustbenotifiedifthereareanycourtordersisinplaceinrelationtoyourchildandthedenialofaccessbyapersonorpersonsandorthecollectionofyourchildpleaseprovidethecentrewithacopyofdocumentationtoallowforthistobeimplemented-WithoutFilePathHOBBQA6ParentHandbookV14.10Page9BrightBeginningsChildrensCentre aCourtOrderwecannotstopaparentcollectingachild..Thecentresprivacypolicywillbeenforcedinrelationtoallchildinformation.DELIVERYANDCOLLECTIONOFCHILDRENThisisanimportantandemotionaltimeforallchildren.Handledcorrectlythiscanbecomeapositiveexperienceforbothparentandchild.Weencouragefamiliestostayforaperiodoftimetosettleyourchildintothecentreandtostayatdeparturetimesothatstaffcandiscusswithyouanyissuesofyourchildsday.Therearestrictguidelinesrelatingtothesigninginandoutofchildrenforparentsandrelativesandmustbeadheredtosothatanaccuraterecordofattendanceismaintained.Authorisedcollectorsneedtobespecifiedonyourenrolmentformandmustbeovertheageof18yrs.BEHAVIOURMANAGEMENTANDPRACTICEPositiveguidanceofbehaviouristheteachingofwhatisagoodthingtodoandwhatisnotwhatissafewhatpleasesotherpeopleandwhatangersandhurtsotherpeople.Positiveguidanceofbehaviourhelpschildrenunderstandthedifferencebetweenwhatacceptablebehaviourisandwhatisnot.Whenchildrenarere-directedstoppedorreprimandedthereasonisexplainedtothechildwhichwillassistthemtomakejudgementsaboutwhatheshecanandcannotdo.Alleducatorswillutiliseanumberofguidancestrategiestopromotepositivebehaviourincludingindirectdirectverbalemotional.EachofthesestrategiesaredetailedinthePositiveGuidanceofBehaviourPolicyinthecentrespolicyfolder.EMERGENCYACCIDENTSWhilsteveryeffortismadetoprovidechildrenwithasafeenvironmentaccidentsdooccur.IfthisisthecaseandyourchildhurtsthemselvesduringthedayanIncidentReportwillbeneedtobesignedbyyou.Ifthechildneedstobecollectedtheparentswillbecontacted.Ifyoucannotbecontactedandmedicalattentionisnecessarystaffwilltaketherequiredsteps.Anymedicalexpensesincurredwillbetheparentsresponsibility.AsamatterofextremeimportanceparentsmustensurethattheCentrehasuptodateemergencycontactnumbers.Anincidentreportwillbefilledoutforallaccidentsinjuriesandillnesses.ThiswillcontaindetailsoftheaccidentinjuryillnessanyfirstaidthatwasadministeredandbesignedaneducatortheNominatedSupervisorandbytheparent.ENROLMENTPROCEDURETheCentreOwnerswillstrivetoensurethattheenrolmentprocessisaneasyaneffectiveoneforyouandyourchild.OnarrivalatthecentretheOwnerDirectorwillorientateyouandyourchildthroughthecentreandprovideyouwithanenrolmentpackagewhichincludesallrelevantinformationontheCentresoperations.Weencourageyoutocompletetheapplicationformassoonaspossiblesothateveryeffortcanbemadetosatisfyrequestsforindividualdays.Yourchildsenrolmentisconfirmedafterthecentrereceivesthecompletedenrolmentformandmethodofpaymentisdetermined.EQUITYSOCIALJUSTICEPOLICYTheOwnersandstaffofthiscentreendorsetheconceptofacross-culturalandFilePathHOBBQA6ParentHandbookV14.10Page10BrightBeginningsChildrensCentre non-discriminatorycurriculumandbelievethatthisperspectiveshouldbeimplementedthroughoutallcentreprogrammes.Theybelievethateducationalprogrammesmustsupportthechildsselfesteemandprideinfamilycommunityethnicandlinguisticorigins.FormoreinformationrefertotheInclusionAntiBiasandPromotingEquityPolicyandProcedure.EVACUATIONPROCEDUREDuetotheagegroupofthechildrentheimportanceofroutineisessentialinmanagingseriousissuessuchasanevacuation.Withthisinmindquarterlyevacuationandfiredrillstakeplaceinthecentrewithanevaluationprocessidentifyingareasofimprovement.Locatedthroughoutthecentreatallexitsisanevacuationprocedurethatisstrictlyfollowedbyeducatorsatalltimes.EXCURSIONSTheaimofexcursionsistoextendthechildrensexperiencesbeyondthatareabletobeofferedatthecentre.Theobjectiveistoofferchildrenanextendedexperienceinanenjoyablemannerthatissafeandasanxietyfreeforthechildrenadultsandstaffaspossible.Allexcursionswillbeappropriatetochildrensageandstageofdevelopmentandpermissionwillbesoughtfromallparentsguardianspriortothecommencementdate.FEES79.50perdayofattendanceItisourpolicythatallaccountsaretobeatanilbalanceeachweekiethereshouldbenofeesoutstandingorasarrangedwiththedirector.Accountsinarrearswillbesubjecttocarebeingcancelled.OnyourfirstweekatourServiceyouwillberequiredtopayyourdepositandyouwillreceiveastatementonthenextbillingcycle.Anychangeoffinancialincomewillalteryourfeestructure.PleaseadvisetheServiceandFamilyAssistanceOffice136150ifthisoccurs.PaymentscanbemadeviadirectdebitonlyusingNumerpro.Ourchildcarefeesincludeallservicesincludingnappieslunchmorningandafternoontea.IfyouareeligibleforthegovernmentsChildCareBenefityourfeeswillbereduceddependentonthepercentageassignedtoyoubytheFamilyAssistanceOfficewhichcanbeaccessedthroughthelocalCentrelinkoffice.Onceyouhavebeengivenapercentagepleasecontactthecentreforyourapproximatedailyfeeamount.OVERDUEFEESIftherehasbeennorequestforanextensionforthepaymentoffeesandfeesareoverdueFilePathHOBBQA6ParentHandbookV14.10Page11BrightBeginningsChildrensCentre thefollowingprocedurewillbeimplemented2WeeksOverdue-Areminderletterissuedrequestingfeespaidwithin7days.4WeeksOverdue-Afinalnoticepostedtoyourhomeaddressrequestingfeespaidinfullwithin7daysoryourchildspositionwillbemadevacant.Feesnotreceived-LegalactionwillbesoughtandallcostsincurredwillbeaddedtotheoriginalfeeaccountGRIEVANCEWITHTHECENTREOurchildcarecentrefosterspositiverelationsbetweenallmanagementparentsandstaff.Everyparenthastherighttoapositiveandsympatheticresponsetotheirconcerns.Solutionsaresoughttoresolvealldisputesissuesorconcernsthatimpactoraffecttheday-to-daywell-beingofthecentreinafairpromptandpositivemanner.Ifforanyreasonyouarenothappywithourlevelofeducationandcareorourenvironmentwewanttoknowimmediately.YoucandiscussthiswithEducatorsorwriteaformalletter.WhenanymatterisraisedtheServicewillbefollowingourGrievanceProcedure.AllServicepoliciesproceduresareavailabletoparents.Positivefeedbackismostwelcometoo.ForafullexplanationofourGrievancePolicypleaserefertothecentrepolicyfolderlocatedintheofficefoyer.GUIDELINESFORVISITORSAllvisitorstothecentrearerequiredtoreporttotheofficeforidentificationbytheNominatedSupervisorAdminOfficer.Onceidentificationhasoccurredthevisitorsdetailsandreasonforthevisitisloggedintothevisitorsbook.Oncecompletionofthevisithasoccurredtheymustbesignedoutandassistedoffthepremisesbyamemberofstaff.Onoccasionswherethevisitorwillbeinteractingorobservingthechildrentheywillbeintroducedtothechildrenwhereopportunitywillbegivenforanyquestionsanddiscussion.Theseproceduresareinplacetoensuretheutmostprivacyandprotectionofthechildren.HOURSOFOPERATIONTheServiceisopenedfor10.5hoursperday52weeksperyearandcatersforchildren0-6years.TheCentreslicensedhoursare7.15amto5.45pm.Allchildreninthecareofthecentrearetobepickedupanddroppedoffbetweenthesetimes.HYGIENETheCentreensuresthatthehighestlevelsofhygienepracticesoccurwithinthecentreatalltimes.Foodsafetystoragepracticescleaninghandwashingandtoiletingproceduresarejustsomeoftheconcernsforstaffandproceduresareinplaceandenforceddaily.Inadditiontothiseducatorssitwithchildrenandaskquestionsandpromptdiscussionsrelatingtogoodselfhygienepracticesandalsoundergoin-servicetrainingintheseareastostayabreastofcurrentinformationandtrends.FilePathHOBBQA6ParentHandbookV14.10Page12BrightBeginningsChildrensCentre ILLNESS-SYMPTOMSSometimeschildrenandadultsneedtobeawayfromthecentreforthesafetyofothers.Excludingsickchildrenandadultsisanimportantwayofpreventingtheintroductionofinfectionintothecentre.IngeneralifachildissosickthathesheSleepsatunusualtimesHasafeverof38CorhigherIscryingconstantlyasaresultofdiscomfortduetoillnessIsreactingbadlytomedicationsIsinneedofconstantonetoonecareIsunabletoactivelyparticipateinthecentresprogramParentswillbecontactedandaskedtocollecttheirchildasthischildcarecentredoesnothavethestaffresourcestoadequatelycareforthechildrenintheseconditions.NOCHILDwillbeadmittedwithobvioussignsofanycontagiousinfectionorillness.Ourpolicystatestheincubationperiodsymptomsandexclusionperiodsofsuchdiseases.Staffreservetherighttorequestadoctorscertificatebeforeallowingachildtobesignediniftheyfeelotherchildrenandstaffcouldbeatriskofbeingexposedtoaninfection.IMMUNISATIONImmunisationisthesafestandmosteffectivewayofprovidingprotectionagainstearlychilddiseases.Uponenrolmentallchildrenwillberequiredtoprovideacopyoftheirchildsimmunisationdetailstocentremanagement.Anychildwhoisnotuptodatewiththeirimmunisationwillbeconsiderednotimmunised.Non-immunisedchildrenwillbeexcludedfromthecentreifanincidenceofanycommunicablediseaseoccursfortheperiodoftimeasrecommendedbythehealthdepartment.Familieswhodonothavetheirchildimmunisedorhaveout-of-dateimmunisationrecordsordonthaveaconscientiousobjectorletterfromtheirDoctormaynotbeentitledtoChildCareBenefitormayhavetheirbenefitcancelledbyCentrelink.LATEPOLICYCollectionofallchildrenistobecompletedby5.45pmonanygivenday.Ifanapprovedcollectorofthechildhasnotarrivedbythistimeaphonecallwillbeplacedtotheparentsandifunsuccessfultheemergencycontactswillbephoned.Latefeeswillapplyatarateof15forthefirst15minutesorpartthereofandthen1.00perminutetorecoveradditionalstaffcosts.IfeithertheparentsoremergencycontactscannotbereachedtheDepartmentofCommunityServicesandPolicewillbecontacted1hourafterclosingtime.FilePathHOBBQA6ParentHandbookV14.10Page13BrightBeginningsChildrensCentre FailuretocollectyourchildisclassifiedasaCriticalIncidentbytheDepartmentOfCommunityServicesandwillbetreatedassuch.MEALSANDNUTRITIONChildhoodisatimeofgrowthandactivitywhichresultsinincreasednutritionalneeds.Itisalsoatimetoformlife-longhabitsofgoodnutritionandhealthyeating.Theamountoffoodrequiredeachdayvarieswithagesizeandactivitylevelofthechildandagooddietisimportantforthenormalgrowthanddevelopmentofthechild.Itisimportantforstaffandfamiliestoworkco-operativelytoensurethecentreplaysapartinmeetingeachchildsnutritionalneeds.Thecentresuppliesallyourchildsfoodanddrinkrequirements.Freshnutritiousmealsareprepareddailywithinthecentrebyourchef.Carefulattentionispaidtoprovidingabalanceddietforyourchildandensuringtheywillenjoythefoodtheyeat.Fortheyoungerchildrenthemenuwillreflectthechildsstageofdevelopment.Newfoodsaregraduallyintroducedcommencingwithpureedfoodsthenmashedandfingerfoods.Thecentresuppliescowsmilksoymilkandbabycerealshoweverweasktheparentsofbabiesonformulatosupplytherequirednumberofpre-madebottleseachday.AmenuisposteddetailingmealsforthatweekthemenuisvariedandincludesmorningtealunchandafternoonteaandreflectstheculturaldiversityofAustraliaanditsseasonalvariations.Wearehappytocaterforspecialdietsegwheatfreedairyfreeetc.Ifyourchilddoeshavespecialdietaryrequirementspleaseprovideadetailedhealthmanagementreportfromyourchildsdoctorornutritionistpriortocommencingcare.Pleaserememberthatparentsmusttaketheresponsibilityofinformingusofanychangestotheserequirements.MEDICATIONEducatorswillbeabletoadministermedicationtochildrenwhoarerecoveringfromillnessifamedicationformhasbeencompletedandsignedbyparentsbeforethemedicationisgiven.Thenominatedsupervisororaneducatorcanassistyoutocompletetheform.MedicationmustbeindateinitsoriginalcontainerwiththeoriginallabelhavethechildsnameonthelabelandhaveanyinstructionsaboutthemedicationincludingthosefromaGPattachedtothemedication.Ourservicedoesnotadministeroverthecountermedicationunlessithasbeenprescribedbyamedicalpractitionerandthereisaletterfromthedoctorexplainingthepurposeofthemedication.Medicationmaymaskthesymptomsofothermoreseriousillnessesandoureducatorsarenotqualifiedmedicalprofessionals.MedicationmustbehandedtoanEducatorforappropriatestorage.PleaseDONOTleavemedicationinyourchildsbag.AnychildwhohascommencedanantibioticmustnotattendtheServicefor24hoursfromcommencement.Parentsmustinformstaffifachildhasbeengivenparacetamolwithin4hoursofarrival.FilePathHOBBQA6ParentHandbookV14.10Page14BrightBeginningsChildrensCentre WHSISSUESThischildcarecentreprotectsthehealthandsafetyofchildrenstaffparentsandvisitorstotheCentrebykeepinginformedabouttheWorkplaceHealthandSafetyActandensuringappropriatecodesofpracticesarefollowedattheCentre.WewelcomeallfeedbackregardingthesafetyofourService.IfyouseesomethingthatconcernsyouregardingsafeworkpracticesthesafetyofbuildingandequipmentorgeneralWorkplaceHealthandSafetypleasecontacttheNominatedSupervisorimmediately.ORIENTATIONAllfamiliesareencouragedtousetheorientationperiodbeforecommencingattheCentrewhichconsistsofvisitingthecentreforshortperiodsoftimeandhelpingtofamiliariseyouandyourchildwiththecentressurroundingsparentsaretoremainwiththeirchildatthecentre.OnarrivalatthecentretheNominatedSupervisorandeducatorswillexplaintheimportanceofthistimeandthebenefititwillgivetoyouandyourchild.Everyeffortwillbemadetoshowparentseveryaspectofthecentresoperationsandanswerallyourquestions.Youwillalsobeaskedtocompleteasurveywhichwillbeusedtoprovideuswiththingssuchasadditionalinformationaboutyourchildandtheeffectivenessofourorientationsystem.PARTNERSHIPWITHPARENTSInAustraliatodayinfantsandyoungchildrenarespendingmoretimethaneverbeforeinnon-parentalcare.Webelievethebestwaytoworkwithyouandyourchildisbybuildingapartnershipofcare.Thiscentreaimstocommunicateregularlywithfamiliestoshareinformationabouteachchildshealthanddevelopmentstrengthenthepartnershipbetweenstaffandfamiliesincreasetheopportunitieswherestaffandfamiliescancommunicateandshareinformation.Allparentsareencouragedtocontactthecentreinpersonoroverthephoneatanytimetospeakwithyourchildseducators.PERSONALBELONGINGSTOYSFamiliesareencouragedtoleavechildrenstoysandvaluablebelongingsathomeunlesstheyarebeingusedfornewsorspecialevents.Withchildrenwantingtoshowfriendstoyscanbecomebrokenorlostwhichinevitablyresultsinyourchildbecomingupset.Althoughcomforttoysaremorethanwelcomeweultimatelywantchildrentounderstandthattherearehometoysandcentretoys.StaffwillbeaskingthatalltoysbroughttothecentrewillbegivenbacktoMumorDadondeparting.Weseekyourassistancewiththismatter.Pleaseensureallbelongingsareclearlylabelledincludingdummiesclothesetc.Lostpropertywillbedisplayedforparentcollectioninyourchildsroom.Parentco-operationinlabellingassiststheCentreinkeepingyourchildsbelongingstogether.FilePathHOBBQA6ParentHandbookV14.10Page15BrightBeginningsChildrensCentre PRIORITYOFACCESSTheGovernmentChildCareBenefitSchemehasstrictguidelinesinrelationtoPriorityofAccessforchildrenattendingallchildcarecentres.PleaserefertoourEnrolmentPolicyformoreinformationabouttheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRrequirementsforPriorityofAccess.PROFESSIONALDEVELOPMENTOFSTAFFWemeetalllegalrequirementsinrelationtochildtoeducatorratiosandthequalificationsofoureducators.AllEducatorswillholdFirstAidqualificationshaveWorkingwithChildrenCheckscompletedandattendmonthlyEducatorsmeetings.OurEducatorsarecontinuallyevaluatinghowourcurriculummeetstheeducationneedsofourchildrenandreflectingonwaystoimprovechildrenslearninganddevelopment.Theyareencouragedtoattendfurtherprofessionaltraininganddevelopment.ForfurtherdetailsonthequalificationsoftheEducatorspleaseseeourNominatedSupervisor.PROGRAMMINGWeprovideanenvironmentwherethechildrenfeelcomfortableandsecureatalltimesandallourroomshavedailyroutinesthatreflectthis.Ourroutinesaredesignedtomaximiseeachchildsopportunitiestolearnanddevelop.ThroughoutthedaythechildrenwillexperienceanumberofdifferentactivitieswhicharepartoftheeducationalanddevelopmentalcurriculumoperatedbyallofourEducators.Thesewillbebasedontheinterestsskillsandknowledgeofthechildrenandincludeaspectsoftheirculturefamilyandcommunity.Eachroomwilldisplaytheirroutinewhichparentsmayreadandeducatorswillbehappytoansweranyquestions.Therearesummerandwinterroutineswhichareadaptedtotheweatherconditions.Yourchildsdevelopmentisdirectlylinkedtotheeffectivenessofthecentresprogram.Staffarecontinuallyevaluatingandobservingtheeffectivenessoftheprogramandlinkingthesefindingstoeachchildinthecentre.Allactivitiesandexperiencesarelinkedtocentregoalsgroupgoalsindividualgoalsphilosophygroupandindividualevaluations.Parentsareencouragedtocommentonandprovideideastoenhancetheprogrambasedontheirchildscurrentinterests.RESTANDSLEEPPROCEDURETimetorestisextremelyimportanttoyoungchildrenwhoareexposedtoaveryfullandbusyday.Sleepandrestperiodsareadaptedtomeettheindividualneedsofthechildrenandtheirfamiliesandareputinplaceinconsultationwithparents.Staffaresensitivetochildrensneedsandidentifywhenchildrenaretired.Forchildrenwhodonotsleepquietactivitiessuchasreadingabookpuzzlesordrawingaremadeavailable.Childrenarefullysupervisedwhenrestingordoingquietactivities.SUNPROTECTIONSkindamageincludingskincanceristheresultofcumulativeexposuretothesun.TheFilePathHOBBQA6ParentHandbookV14.10Page16BrightBeginningsChildrensCentre damageoccursduringchildhoodandadolescenceresearchsuggeststhatsunburnisacontributortoskincancerandotherformsofskindamagesuchaswrinklessunspotsblemishesandprematureaging.Mostskindamageandskincanceristhereforepreventable.TheaimsoftheSunProtectionPolicyaretopromoteamongchildrenstaffandparentsPositiveattitudestowardsskinprotectionLifestylepracticeswhichcanhelpreducetheincidenceofskincancerandthenumberofrelateddeaths.Personalresponsibilityforanddecision-makingaboutskinprotection.Awarenessoftheneedforenvironmentalchangesinschoolstoreducethelevelofexposuretothesun.Generalprotectionstrategiesincludeprotectiveclothing30sunscreenplayinshadedareasandplayincoolerpartsoftheday.TERMINATIONOFCAREShouldyouwishtoendyourchildsplaceattheserviceorshouldmanagementmakethedecisiontoterminateyourchildsplace2weekswrittennoticeisrequiredfromtheendingterminatingparty.Ifthisdoesnotoccur2weeksfeeswillbebilledtoyou.TRANSITIONSWhenchildrenareduetoprogressintothenextagegroupthiswillbecarriedoutwithminimalstresstothechildfamilyandstaff.Discussionwilltakeplacebetweenfamiliesandthecentreinrelationtothereadinessofthechildandtheirage.Eachdaythechildwillspendasmallamountoftimeinthenextroomwiththistimeframebeinggraduallyincreaseddependingonthechildsmoodandreactiontothenewroom.Bytheendoftheorientationthechildshouldhavecompletedactivitieseatenlunchandrestedintheirnewroom.WAITINGLISTSAwaitinglistforpositionswilloccurwhenlicensedplacesarefilledforeachgivenday.UponavailabilityarisingthepositionwillbeofferedbasedonthePriorityofAccessGuidelinesandthisprocesswilloccuruntilthepositionisfilled.FilePathHOBBQA6ParentHandbookV14.10Page17BrightBeginningsChildrensCentre WHATTOBRINGToassistwithyourchildsfirstdaythereareanumberofitemsyourchildwillneed.PleaseincludethefollowingSchoolBag-abackpackthatwillbebigenoughtoholdthefollowingitemsSparesetofclothes-inthecaseofanaccidentoriftheygetwetduringplayDrinkbottle-waterHat-willberequiredforchildrenallyearround.ThosechildrenwhodonothaveahatwillnotbeallowedtoplayinunshadedareassunscreenisprovidedShoes-aretobecomfortableandsupportivesuitableforrunningandclimbing.Bedding-ifyourchildrequiresasleepduringthedaypleasesupplycotsizesheetsblanketsforthecoolermonthspillowcomforterifrequired.Wesuggestplacingallitemsintoadrawstringbag.Beddingisnotrequiredinthe0-2room.BottlesofbabyformulaifrequiredCLOTHINGParentsareadvisedtosendtheirchildrentotheCentreincomfortableinexpensiveclothing.Thechildrenneedtobeabletomovearoundduringplayandshouldbeunimpairedbyclothing.Whilepaintsetcwillcomeoutinthewashaccidentsdohappensopleasedontsendyourchildinexpensiveordesignerclothing.Youngchildrenenjoyandneedmessyplaywithpaintclaysandwaterandmud.TheServiceonlyhasalimitedsupplyofspareclothing.Pleasesupplyatleastonechangeofclothingandunderwearforthosechildrenoutofnappiesincaseofaccidents.Toddlersshouldhaveaboutthreecompletechangesofclothingandplentyoftrainingpants.Pleaselabelyourchildsclothingandreplacenametagsiftheyfadeinthewash.Ensureclothingissuitablefortheweather.ClothingsafetyPleasedonotdressyourchildinclothingwithcordse.g.shortshatsasthesehavethepotentialtobecomecaughtonequipmentandmaycauseseriousharmtoyourchild.FilePathHOBBQA6ParentHandbookV14.10Page18BrightBeginningsChildrensCentre AGEAPPROPRIATETABLEMilestonesAgeMotorSpeechVisionandhearingSocialEmotional4-6weeksSmilesatparent6-8weeksVocalises3monthsProneheadheldupforprolongedperiods.Nograspreflex.MakesvowelnoisesFollowsdanglingtoyfromsidetoside.Turnsheadroundtosound.Squealswithpleasureappropriately.Discriminatessmile5monthsHoldsheadsteady.Goesforobjectsandgetsthem.ObjectstakentomouthEnjoysvocalplay6monthsTransfersobjectsfromonehandtotheother.Pullsselfuptositandsitserectwithsupports.Rollsoverpronetosupine.Palmargraspofcube.DoublesyllablesoundssuchasmumumanddadaLocalisessound45cmlateraltoeitherearMayshowstrangershyness9-10monthsWigglesandcrawls.Sitsunsupported.Picksupobjectswithpincergrip.BabblestunefullyLooksfortoysdroppedApprehensiveaboutstrangers1yearStandsholdingfurniture.StandsaloneforasecondortwothencollapseswithabumpBabbles2or3wordsrepeatedlyDropstoysandwatcheswheretheygoCooperateswithdressingwavesgoodbyeunderstandssimplecommands18monthsCanwalkalone.Picksuptoywithoutfallingover.Getsupdownstairsholdingontorail.Beginstojumpwithbothfeet.Canbuildatowerof3or4cubesandthrowaball.Jargon.ManyintelligiblewordsDemandsconstantmothering.Drinksfromacupwithbothhands.Feedsselfwithaspoon2yearsAbletorun.Walksupanddownstairs2feetperstep.Buildstowerof6cubesJoins2-3wordsinsentences.Parallelplay.Drybyday3yearsGoesupstairs1footperstepanddownstairs2feetperstep.Copiescircleimitatescrossanddrawsmanonrequest.Buildstowerof9cubes.Constantlyasksquestions.SpeaksinsentencesCooperativeplay.Undresseswithassistance.ImaginarycompanionsFilePathHOBBQA6ParentHandbookV14.10Page19BrightBeginningsChildrensCentre 4yearsGoesdownstairsonefootperstepskipsononefoot.ImitatesgatewithcubescopiesacrossQuestioningatitsheight.ManyinfantilesubstitutionsinspeechDressesandundresseswithassistance.Attendstoowntoiletneeds5yearsSkipsonbothfeetandhops.Drawsamanandcopiesatriangle.GivesageFluentspeechwithfewinfantilesubstitutionsinspeechDressesandundressesalone6yearsCopiesadiamond.KnowsrightfromleftandnumberoffingersFluentspeechFilePathHOBBQA6ParentHandbookV14.10Page20BrightBeginningsChildrensCentre TIPSFORPARENTSFIRSTDAYSItisnotunusualforchildrentocrywhentheirparentsleavethematpre-schoolforthefirstfewweeks.Settlingintimeisdifferentforallchildren.Belowaresomevitaltipstohelpyourchildsettleintopre-schoollife..TakeyourchildtostaffinthemorningandsayhelloHaveyourchildputtheirbagandbelongingsinthelockerTakeafewminutestoshowyourchildaroundandforthemtochooseanactivitytoplayateitherindoorsoroutdoorsWhenyourchildisplayingwelltellthemyoumustleavebutyouwillbebackintheafternoontopickthemupSmileeventhoughyoumayfeellikecryingyourselfandconfidentlygiveyourchildahugandakisssaygoodbyeandleave.Ifyourchildbecomesupsettakethemtoastaffmembertosaygoodbye.WewillcheeryourchildupWewillnotletthemcryallday.TelephonetheCentreatanytimetocheckhowyourchildisdoing.Staffwillcallyouifweareunabletosettleyourchild.NEVERLEAVEWITHOUTSAYINGGOODBYEFilePathHOBBQA6ParentHandbookV14.10Page21BrightBeginningsChildrensCentre RegulatoryAuthoritiesOurServicecomplieswiththeNationalQualityFrameworkNQFincludingtheNationalQualityStandardNQStheEarlyYearsLearningFrameworkandtheNationalRegulationsEducationandCareServicesNationalRegulations.OurServiceisregulatedbythenewnationalbodyforearlyeducationandcaretheAustralianChildrensEducationandCareQualityAuthorityACECQAaswellasthestatelicensingdepartmentinourStateTerritory.TocontactourRegulatoryAuthoritypleaserefertothecontactdetailsbelowNewSouthWalesNSWEarlyChildhoodEducationandCareDirectorateDepartmentofEducationandCommunitieswww.det.nsw.edu.au1800619113ececddet.nsw.edu.auLockedBag5107PARRAMATTANSW2124ImportantContactsandInformationforFamiliesTheServiceprovidesfamilieswithcurrentinformationonchildandfamilyresourcesandservicesaccessibleinthelocalcommunity.OurServicehasaparentlibrarywithresourcesyoumayfindhelpful.ACECQAisthenewnationalbodyensuringearlychildhoodeducationandcareacrossAustraliaishighqualityAddressLevel15255ElizabethStreetSydneyNSW2000PostalAddressPOBoxA292SydneyNSW2000Emailenquiriesacecqa.gov.auPhone1800181088FamilyAssistanceOfficePhone136150AustralianChildhoodImmunisationRegisterPhone1800653809PoisonsInformationCentre-24HourPhone131126LocalContactsCommunityHealthandResourceService0265929315RoyalInstituteforDeafandBlindChildrenMelindaLloyd0298720826EmergencyServicesPoliceFireAmbulance000Hospital0265929111FireStation0265515246InformativeWebsitesForParentsWehavealistofusefulwebsitesforparents.Pleaseaskeducatorsforacopy.RaisingChildrenNetworkTheAustralianparentingwebsitecomprehensivepracticalexpertchildhealthandparentinginformationandactivitiescoveringchildrenaged0-8years.raisingchildren.net.auBetterHealthChannel-qualityconsumerhealthinformationquality-assuredregularlyreviewedhealthandwellbeinginformationandservices.ThissiteissponsoredbytheStateGovernmentofVictoriawww.betterhealth.vic.gov.auFilePathHOBBQA6ParentHandbookV14.10Page22BrightBeginningsChildrensCentre